Privacy Policy

Privacy Policy
Last Updated: 21/04/2025
At YHS Medicals Ltd (“YHS”, “we”, “us”, “our”), your privacy matters to us. We’re committed to protecting your personal data and being transparent about how we use it. This notice outlines what data we collect, why we collect it, how we use it, and the rights you have regarding your personal information.

1. Who We Are

YHS Medicals Ltd is a private clinic registered in England, regulated by the Care Quality Commission (CQC). We specialise in Follicular Unit Extraction (FUE) hair transplant procedures, alongside consultations, diagnostic services, and follow-up care.

Registered Office:
YHS Medicals Ltd 18 New North Parade,
Huddersfield
England, United Kingdom
Email: yorkshirehairsurgeon@gmail.com
Phone: 07709207379

2. Purpose of This Privacy Policy

This privacy policy explains:

What personal data we collect
How and why we process it
Who we share it with
Your rights under UK data protection law
How to contact us with questions or requests

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. Who This Policy Applies To

This policy applies to:

Website visitors
Individuals enquiring about our services
Current and former patients
Anyone interacting with us, including through email, phone, or social media

It also applies to someone acting on your behalf.

4. What Is Personal Data?

Personal Data is any information that can directly or indirectly identify you, such as your name or email address.

Special Category Data includes sensitive information like your medical history, biometric data, ethnicity, or health details.

5. What Information We Collect and Why

Category	Personal Data Collected	Purpose	Legal Basis
Prospective Patients	Name, email address, phone number, enquiry details	To respond to your enquiry	Consent
Patients	Full name, date of birth, gender, address, GP details, medical history, photos, CCTV	To assess suitability and perform FUE treatments	Consent, Contract, Legal Obligation
Website Users	IP address, cookies, browser type, website interaction data	To improve website performance	Legitimate Interest
Product Purchasers	Name, address, contact details, payment information	To process purchases	Performance of Contract

6. How We Collect Your Data

We collect your personal data:

Directly from you via phone, forms, or in person
Through our website contact forms or cookies
From referring healthcare professionals (with your consent)
Through payment or order processing platforms

7. Sharing Your Personal Data

We may share your information with:

Medical professionals involved in your treatment
IT providers and booking platforms
Payment processors and administrative staff
Regulatory bodies (e.g., CQC, ICO) where legally required

We ensure all third-party providers adhere to strict data security standards.

We do not sell your data.

8. CCTV and Clinic Visits

We operate CCTV in our clinic for the safety of patients and staff. Your image may be recorded when you visit us in person.

9. How We Protect Your Information

We apply strong technical and organisational safeguards, including:

Data encryption
Access controls
Staff confidentiality training
Secure systems and backups

10. How Long We Keep Your Data

Medical Records: Retained for at least 10 years from your last appointment (or longer, if legally required).
Enquiries: Retained for 12 months if no booking is made.
Marketing Preferences: Until you opt out or request deletion.

11. Your Rights

Under UK GDPR, you have the right to:

Be informed about how we use your data
Access your data (Subject Access Request)
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing
Request data transfer (portability)
Withdraw consent at any time
Lodge a complaint with the ICO at https://ico.org.uk or call 0303 123 1113

12. Children’s Data

Our services are intended for adults. We do not knowingly collect data from individuals under 18 without parental or legal guardian consent.

13. Updates to This Policy

We may update this privacy notice from time to time. The latest version will always be available on our website. Significant changes will be communicated where required.

Last updated: 21/04/2025

14. Contact Us

If you have any questions, or you’d like to exercise any of your rights, please contact us:

YHS Medicals Ltd
Yorkshire Hair Surgeons
Email: yorkshirehairsurgeon@gmail.com
Phone: 07709207379
Please address all data requests to: Data Protection Officer